A&R
Collectibles
Phone: TOLL FREE -
888-667-SPORT(7767)
(outside U.S. - 847-459-0076)
Fax: 847-459-6618
E-Mail: sales@arcollectibles.com
Address: P.O. Box 472 - Prospect Heights, IL 60070
TO PLACE AN ORDER:
Order ON-LINE with our 100% secure website shopping cart.
Due to the limited availability of most
of our autographed items, we strongly recommend that you contact us
immediately if you see something of interest. We will
also:
Hold any item for 7 days
Accept Personal Checks and ALL major credit
cards
We also offer a 60 Day Interest Free
layaway plan on selected items over $300.00. Call for
details and approval.
Call Us Today!
RETURN POLICY:
We guarantee your satisfaction, and therefore we do accept returns on MOST items. Please note that do to unethical practices of "swapping" items/signatures, there are no returns on any autographed items.
All returns are subject to a 15% restocking fee. Return requests must be made within 14 days of the shipment date.
Due to the United States Government Department of Health and Human Resources regulations, we are unable to accept returns on used items.
We are unable to accept unauthorized returns. Please make sure to contact customer service BEFORE returning an item to us. Please note that we are unable to issue a credit for any shipping costs associated with the delivery and/or the return of items. In the event that we sent you the wrong item(s), we will pay for all shipping costs associated with the shipment to your location and back to our warehouse.
The following is our 5 step guideline that must be followed in order to return an item:
1. Please contact our customer service department. Provide the following information in your e-mail or to a customer service representative:
Your Company Name (if applicable)
Your Name
Order Number
Item Number of item(s) to be returned
Condition of the items to be returned
Complete or Missing pieces/parts
Undamaged or Damaged
Reason for Return Request
2. We will issue you a ship to location and a Return Authorization (RA) number - YOU MUST OBTAIN THIS NUMBER BEFORE SHIPPING YOUR PRODUCT. The goods associated with this RA number must be post marked within 7 days of the numbers issuance.
3. Please make sure to clearly mark your RA number on the shipping label of your package.
4. We are not responsible for items that do not arrive at our warehouse. Therefore, we strongly suggest that you ship your package in a way that allows you to track the shipment and receive proof of delivery.
5. Once an item has been received at our warehouse, it can take up to 5 business days to process the receipt of the item. Once processed, it can take up to 5 business days to initiate a credit to your account. Once a credit has been initiated, it can then take your credit card company up to 5 business days to apply the credit to your account.